The team at Light Up Letters receive many questions about our products and services – below are just a few of our most common questions.  Please feel free to contact us directly by phone, email or social media.

Can the hire items be set up outdoors?

While our letters can most definitely be used outdoors please note they are not waterproof and will get damaged if left out in the weather. In the case of inclement weather for your event the letters will need to be relocated to an indoor or under cover location.

Where do you deliver to?

We deliver from the Brisbane to Byron Bay and everywhere in between.

What are your delivery costs?

Our delivery fee depends upon the size of the letters you require. Our 1.2m letters only require the need for 1 delivery team member whereas our larger 1.5m letters require 2 delivery team members. Delivery, Installation and Removal for 1.2m letters starts at $75 for events held in the Gold Coast & Tweed area and $300 for 1.5m letters. We do offer the option for you to pickup your choice of 1.2m letters from our office located in Burleigh Heads to save you on all applicable delivery costs.

When will my letters be delivered and collected?

We finalise our delivery routes the day prior and by Friday 5pm for all weekend bookings. A two-hour time slot will be supplied to you via text message (must provide mobile number at time of booking) for both delivery and pickup. Our scheduled delivery will be no less than two hours before your event commences. If a pickup or delivery is required outside of our scheduled route, we will do our best to accommodate; however additional charges may be required due to additional delivery and staffing costs.

Light up letters are operational 7 days a week and offer a 24hr service. However, our standard delivery hours are 7am to 6pm Monday to Saturday and 9am to 12pm on Sundays. If you require delivery or collection outside our normal delivery hours there will be an additional fee to accommodate delivery and staffing costs.

Can I pick up our letters from your warehouse?

Yes, our 1.2m letters can be collected from our Burleigh Heads office Monday to Friday from 8am to 5pm. Unfortunately, our largest 1.5m Giant Light Up Letters require a large vehicle and two of our team members to carry and install them for your event so are not available for collection from the office.

What power requirements will I need?

Our letters work off of one standard 10amp outlet and due to the low wattage RGBW full colour range LED lights we are able to connect 6 light up products together off the one power circuit. Each of our letters connect at the rear of each letter (like a daisy chain) so only one power source is required.

Are your letter bulbs full colour?

Our light bulbs are the most versatile in the industry! Imagine a light that has a colour range of 19,000 colour variations, can dim to any light level with no flicker, turn white to the colour temperature of daylight to sunset and turn from multi-colour party mode at the click of a button. All through a simple remote control that will reach your letters from as far away as 30 metres! Our lights are perfect for any event that needs the lights to be dimmable and quickly change to multi-colour party mode from any location at the event.

Are your letters dimmable?

Absolutely all the way to the “off” setting with no flickering! We also have the option of 19,000 colour variations and every white range from daylight to sunset and everything in between. Perfect for photo shoots and event stages requiring control and flexibility.

Can I control the colour, effects and dim my lights with a remote?

Yes, our remote controls are simple to use and have lots of variety. From pre-programmed patterns to simple adjustment of light colour and white colours with a simple swipe to dim or brighten from up to 30 metres away.

How do I book Light Up Letters for my event?

To make a booking online follow the below steps:

1. Select your perfect letter sizing of 1.2m or 1.5m in height. Alternatively, select one of our common phrases.

2. Select the option of “Add to cart” if you plan on hiring multiple letters or book now if you just want the 1 product

3. Once all products have been added to the cart select “Book now”

4. Complete the details in the online quote form and select “Get your instant quote”

5. You will be taken to our quote page confirming your details with a copy being emailed to you once your booking is complete

6. To book your letters, number or symbols select the “Book Now” button

7. Sign the hire agreement digitally and complete payment online

8. Automatic email confirmations will be sent to you at every stage of the process

To make a booking via email, just send a friendly email to the team via the Contact Us page, including the below details in your email:

1. First Name and Last Name

2. Address of event

3. Size & product required

4. Dates and times required for delivery and pickup

5. Contact mobile number

To make a booking via telephone, just phone us on 07 5520 2311. Our office is open Monday – Friday 8am – 5pm

What are your payment and cancellation terms?

All bookings require a 50% non-refundable deposit within 10 days of confirmation of the booking. This helps us secure your event letters and avoid someone else booking them in the interim of your booking date. The balance is required to be paid 30 days prior to your event and is non-refundable – this can be paid via direct deposit or credit card.

Still have questions?

You can always email the team to ask anything you are unsure of – or can’t find the answer on the website. We are very happy to help and would love to hear from you!