LIGHT UP LETTERS FAQ

Our light bulbs are the most versatile in the industry! Imagine a light that has a colour range of 19,000 colour variations, can dim to any light level with no flicker, turn white to the colour temperature of daylight to sunset and turn from multi-colour party mode at the click of a button. All through a simple remote control that will reach your letters from as far away as 30 metres! Our lights are perfect for any event that needs the lights to be dimmable and quickly change to multi-colour party mode from any location at the event.

Absolutely all the way to the “off” setting with no flickering! We also have the option of 19,000 colour variations and every white range from daylight to sunset and everything in between. Perfect for photo shoots and event stages requiring control and flexibility.

Yes, our remote controls are simple to use and have lots of variety. From pre-programmed patterns to simple adjustment of light colour and white colours with a simple swipe to dim or brighten from up to 30 metres away.

Yes, our 1.2m letters can be collected from our Burleigh Heads office Monday to Friday from 8am to 5pm. Unfortunately, our largest 1.5m Giant Light Up Letters require a large vehicle and two of our team members to carry and install them for your event so are not available for collection from the office.

While our letters can most definitely be used outdoors please note they are not waterproof and will get damaged if left out in the weather. In the case of inclement weather for your event the letters will need to be relocated to an indoor or under cover location.

To make a booking online follow the below steps:

Our most popular 1.2 metre letters and numbers cost $125 (inc GST) each.  We offer free pickup and return from our Burleigh Heads warehouse.  Alternatively our friendly team can deliver to your event for a small fee.  Our premier 1.5 metre letters and numbers cost $200 (inc GST) each.  Because of the larger size our friendly team members must deliver to your event for a small fee.

You can always email the team to ask anything you are unsure of – or can’t find the answer on the website. We are very happy to help and would love to hear from you!

Our delivery fee depends upon the size of the letters you require. Our 1.2m letters only require the need for 1 delivery team member whereas our larger 1.5m letters require 2 delivery team members. Local Delivery, Installation and Removal for 1.2m letters starts at $55 for events held within 50KM from our Burleigh Heads Warehouse and $110 for our 1.5m letters. We do offer the option for you to pickup your choice of 1.2m letters from our office located in Burleigh Heads to save you on all applicable delivery costs.  All of our standard delivery charges are detailed below:

1.2 Metre 0-50KM from Burleigh Heads Maximum 4 Letters $55*

1.2 Metre 50 – 100KM from Burleigh Heads Maximum 4 Letters $110*

1.2 Metre Customer Pickup Letters Only FOC

1.2 Metre 0-50KM from Burleigh Heads Maximum 4 Letters $110*

1.2 Metre 50 – 100KM from Burleigh Heads Maximum 4 Letters $220*

1.2 Metre or 1.5 M Metre over 4 Letters POA

*Please note the final delivery fee will be advised at time of booking based upon the venue and delivery requirements.

All bookings require a 50% non-refundable deposit within 10 days of confirmation of the booking. This helps us secure your event letters and avoid someone else booking them in the interim of your booking date. The balance is required to be paid 30 days prior to your event and is non-refundable – this can be paid via direct deposit or credit card. If cancellation is necessary due to government mandated Covid19 restrictions – any monies paid will be credited to a future booking.

If cancellation of your booking is due to a Government mandated Covid19 lock down the following conditions apply:

• If a Government mandated lock down occurs 7 days prior to the delivery of your booking and the lock down includes your booking rental period- any monies paid will be credited to a future booking.
• If a Government mandated lock down occurs 48hr prior to the delivery of your booking and the lock down includes your booking rental period – the service fee will be forfeited and and monies paid for the item rental charges will be credited to a future booking.
• If a Government mandated lock down occurs within 48hrs of the delivery of your booking and includes your booking rental period – a $100 goodwill credit will be provided for a future booking.

Our letters work off of one standard 10amp outlet and due to the low wattage RGBW full colour range LED lights we are able to connect 6 light up products together off the one power circuit. Each of our letters connect at the rear of each letter (like a daisy chain) so only one power source is required.

We finalise our delivery routes the day prior and by Friday 5pm for all weekend bookings. A two-hour time slot will be supplied to you via text message (must provide mobile number at time of booking) for both delivery and pickup. Our scheduled delivery will be no less than two hours before your event commences. If a pickup or delivery is required outside of our scheduled route, we will do our best to accommodate; however additional charges may be required due to additional delivery and staffing costs.

Light up letters are operational 7 days a week and offer a 24hr service. However, our standard delivery hours are 7am to 5pm Monday to Friday and during specific 3-4 hr window Saturday and Sunday. If you require delivery or collection outside our normal delivery hours there will be an additional fee to accommodate delivery and staffing costs.

We deliver from the Brisbane to Byron Bay and everywhere in between.